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Are you considering replacing
your heating and cooling equipment or getting it serviced?
Here are ten tips that you may consider to select
the dealer that is right for you:
Ten Time-Proven Tips For Selecting A Dealer
1.
Check
credentials. Before making your selection, call the Better
Business Bureau to make sure the dealer is reputable. Also, find
out if the dealer is a member of a local or national association
such as the Air Conditioning Contractors Association of America.
2.
Make sure
the dealer is affiliated with a nationally known manufacturer.
Dealers should be taking advantage of factory training offered
by their manufacturer. As a result, when they make
recommendations, you can be more assured that they've selected
the right size system for your home, and that they've been
trained in installation and service.
3.
Ask for
references. Former customers are an excellent source of
information. Also, ask to see installation photos. A dealer that
is proud of their work will be more than happy to show it to
you.
4.
Expect an
on-site evaluation of your home. A good dealer will take a
thorough look at your home, ask questions and evaluate your
overall comfort needs before making a recommendation. Beware of
a dealer that simply takes information over the phone. A good
dealer will also look the part. While he's evaluating your home,
you should be evaluating him. Not only should he dress
professionally, but his truck and printed materials should look
professional as well.
5.
Check local
licenses. Depending on where you live, dealers may have to
comply with certain local or state regulations, so ask to see
proof of these licenses as well as insurance forms for liability
and workmen's compensation.
6.
Don't be
afraid to ask questions. Ask for details about the firm's
experience and the expertise of its staff. This is particularly
important if you're also adding or changing ductwork in this
case, experience is definitely a factor in getting the job done
correctly.
7.
Get a
written proposal. To make a fair comparison, make sure the
proposals you receive are all based on the same efficiency and
equipment. You'll also want to evaluate each dealer's personal
business standards and policies. For example, will he remove old
equipment? Will he relocate equipment if you want your new
system installed in a different location? What are his clean up
and care policies during installation? How will he handle
emergency repair? These are just a few of the additional
elements a good proposal will include.
8.
Inquire
about equipment and labor warranties. Limited warranties vary
according to the manufacturer, so make sure you fully understand
what you're getting. Also, don't forget to inquire about
manufacturer's extended warranties at the time of purchase and
other warranties provided by the dealer.
9.
Ask about
preventive maintenance service contracts. Many dealers offer
service contracts that call for periodic maintenance of
equipment, and if needed repairs. The fee for such contracts is
usually well worth it in terms of obtaining optimum efficiency
and performance for your system.
10.
Finally insist on a written contract. Commit your agreement to
writing and have the dealer sign it.
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